Cancellation & Refund Policy

1. Introduction

At Thought Engine Media LLP, we strive to provide high-quality digital and IT infrastructure solutions. We value customer satisfaction and have designed our Cancellation & Refund Policy to be transparent and fair.

2. Cancellation Policy

• Customers may request a cancellation of services before the commencement of work. In such cases, a full refund will be provided.

• If the cancellation request is made after the project has commenced, a partial refund may be granted based on the work completed and costs incurred.

• No cancellations will be accepted once the project has been completed and delivered to the client.

• For subscription-based services, cancellation requests must be made at least 7 days before the next billing cycle to avoid automatic charges.

3. Refund Policy

• Refunds will be processed only if the cancellation request is approved.

• If a customer is unsatisfied with our services, they may raise a refund request within 7 days of project delivery. Refunds will be granted at our discretion after an internal review.

• Any refund amount will be calculated based on the extent of work completed, resources allocated, and expenses incurred.

• Refunds will not be applicable for services that involve third-party costs, software licenses, or domain registrations.

4. Exceptions

• No refunds will be provided for customized or tailor-made solutions after project initiation.

• Emergency or fast-track projects that require immediate execution are non-refundable.

• Refunds will not be processed for projects delayed due to the client’s failure to provide necessary information or approvals.

5. Refund Processing

• Approved refunds will be processed within 7-14 business days.

• Refunds will be issued to the original payment method or as store credit, as per the client’s preference.

• Thought Engine Media LLP will not be liable for any bank processing fees or transaction charges associated with the refund.

6. Contact Us
For cancellation or refund requests, please reach out to us at:

• Email: support@thoughtengine.com

By availing of our services, you acknowledge and agree to this Cancellation & Refund Policy. Thought Engine Media LLP reserves the right to modify this policy at any time without prior notice.